Memberships Access and FAQ
Are you a current Austin Monitor supporter or considering joining our membership program? Here are some of the most frequently asked questions about our nonprofit news organization and individual and business membership programs. Do you have a question that isn’t answered here? Please contact memberships@austinmonitor.com
Individual Memberships
Q: How do I become a member?
A: Go to austinmonitor.com/donate and make a donation of at least $3 to our nonprofit newsroom. Individuals who give at least $3/year are eligible for applicable membership benefits. Major and multi-year gifts of $1,000 or more are part of our Community Leadership Circle and Major Gifts program – contact us at memberships@austinmonitor.com for more information about these special programs!
Q: I was a former Austin Monitor paid subscriber – how do I access my current membership information?
A: Our team sent you an email with your Customer ID information on 11/29/21. Go to our Former Subscribers page and enter your Customer ID to gain access to your current membership level here. If you have any trouble at all or cannot locate your Customer ID, email us at memberships@austinmonitor.com and we will get back with you as soon as possible.
Q: How do I adjust or cancel my recurring donation?
A: Our donations are currently managed by the Donorbox platform. You can login to your donor account to update your contribution amount, change payment method, or pause / resume your recurring donations. Here are the step-by-step instructions to help you get stet up (this information is also send to you via email with every donation).
Q: How do I get a confirmation of my donation view my donation history and receipts?
A: Donations receipts are emailed to you with every donation and this confirms your membership. You may also view you donation history and receipts via the Donorbox platform (login to your donor account or set up your login by following these the step-by-step instructions ).
Q: I completed my Austin Monitor donation and membership – when is my name added to the website?
A: First off – thank you so much! We update our donor gratitude wall on the first of every month following one full month after your contribution (for example, if you donated in mid-August, your name will be listed on Nov. 1st). To ensure the utmost transparency in who is funding our journalism, we include all donor and members on our website (there isn’t an option for anonymous donations).
Q: Can I donate with a check or ACH to finalize my membership?
A: Yes! You can mail your check to 1023 Springdale Rd, Suite 1J, Austin, TX 78721 (please make checks payable to the Austin Monitor). To set up an ACH transfer please email us at memberships@austinmonitor.com.
Business Memberships
Q: How do I learn more and finalize a business membership with the Austin Monitor?
A: Discover the value and impact of a business membership on our business membership page. To take to next steps with finalizing your business membership and ask any other questions about business memberships or sponsorship opportunities, please email us at memberships@austinmonitor.com.
