The Austin 311 system received the 311 Award of Excellence at the CS Week 311 Synergy Group Conference this week in Charlotte, North Carolina. Each year, the group recognizes a centralized government customer service center that has demonstrated a customer-focused approach to improving local government. In addition, the award commends Austin 311 for its efforts to provide new avenues for residents to communicate with the city, including through the Austin 311 mobile app. Austin 311 receives more than 1 million calls per year, producing over 200,000 service requests for city departments. For more information, go here.
Mark Richardson is a multimedia journalist, editor and writer who has worked in digital, print and broadcast media for three decades. He is a nationally recognized editor and reporter who has covered government,... More by Mark Richardson