Posted inEnergy

Austin Energy shifts money away from apartment weatherization program

Every year, Austin Energy pays contractors to make apartment buildings more energy-efficient. They put in place new duct sealant, solar screens and attic insulation, which helps tenants reduce their energy consumption and lower their utility bills. This year, however, the city-owned utility has spent dramatically less than in past years. It has also proposed cutting […]

Posted inCity Hall

Despite water bill debacle, Austin’s utility customer service rating remains unharmed

The wounds that last fall’s water bill catastrophe left behind had the potential to open up once again as Austin Energy reviewed its customer service ratings and presented the findings at the July 16 meeting of the Electric Utility Commission. “Didn’t we have a huge spike after the water problem that’s not reflected here?” inquired Commissioner […]

Posted inEnergy

Where are Austin Energy’s generation metrics?

For three years, the Electric Utility Commission has not received an annual performance report from Austin Energy. Concerned about the lack of the familiar financial and operational reporting format, Commissioner Michael Osborne has repeatedly discussed its merits and requested its return at commission meetings. At the July 16 meeting, he finally received an answer as […]

Posted inReporters' Notebook

Reporter’s Notebook: Don’t speak

Once more, away from the breach… For decades, those who work with digital data have learned to encrypt it in defense against potential breaches. Unfortunately, according to Khalil Shalabi, Austin Energy vice president of strategy, technology and markets, data protection is not always consistent. At the May 23 meeting of the Austin Energy Utility Oversight […]

Posted inCity Hall

Austin Energy troubled by hiring concerns

City jobs are notorious for having a prolonged hiring process. However, at Austin Energy, the process has become excruciatingly long, even by its own standards, and it’s starting to have repercussions. At the April 16 Electric Utility Commission meeting, Mark Dombroski, who is the chief financial officer of Austin Energy, distilled the issue down into numbers […]

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