Posted inEnergy

Auditors find few faults with utility bill assistance program

Austin Energy, which manages billings for city utility customers, provides reduced utility bills for more than 35,000 electric, water and wastewater customers with low incomes. The Customer Assistance Program offers discounts that average about $650 a year for residential customers who participate in a variety of programs, including Medicaid, food stamps, the Children’s Health Insurance […]

Posted inCity Hall

Audit finds city slow to move on workforce development recommendations

An updated audit has found the city has yet to implement most of the recommendations made five years ago related to improving workforce development programs within the Economic Development Department and Austin Public Health. The 2022 audit, which was discussed at Wednesday’s meeting of City Council’s Audit and Finance Committee, found that only two of […]

Posted inTransportation

Who will help Austin enforce its traffic laws?

Although Austin continues to address dangerous driving behaviors through engineering and educational efforts, traffic fatalities continue to happen. The issue “remains a critical one for the city to analyze and address moving forward,” according to a follow-up audit presented to the City Council Audit & Finance Committee on Wednesday. Despite the city’s efforts, the number […]

Posted inEMS

EMS makes progress on billing backlog

Austin-Travis County Emergency Medical Services is chipping away at a billing backlog that started with a demanding learning curve associated with a new patient records system implemented in 2019. Additional billing delays carried over into 2020 as city staffers started setting up workspaces at home during the pandemic, interim EMS Chief Jasper Brown told the […]

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