Posted inPublic Health

Audit says Austin could better track outcomes after it refers people to mental health services

The city of Austin does a poor job of tracking the outcomes of people it refers to mental health services, despite the fact that improving access to these providers is one of City Council’s goals over the next couple of years. “Tracking of referrals to services was informal and varied across and within departments,” Cameron […]

Posted inTransportation

Updated: Austin eliminating traffic deaths by 2025 a remote possibility, city audit finds

The city of Austin is unlikely to reach its goal of zero traffic deaths or serious injuries by 2025, according to a new report from the city auditor’s office. “While a goal of zero traffic deaths and serious injuries is an appropriate vision for Austin, (Transportation Department) staff acknowledged that it is unlikely the city […]

Posted inCity Hall

Audit update shows progress on city HR complaints, with more work needed

The city’s Human Resources Department has made some progress on achieving the recommendations outlined in a 2017 report that found the city was taking too long to investigate complaints brought by city employees. The report, from Matrix Consulting Group, also found the city lacked proper training to prevent instances of discrimination, harassment and retaliation. In […]

Posted inCity Hall

Audit finds ongoing delays, data problems for Development Services Department

The Office of the City Auditor has found that the city’s Development Services Department is still failing to meet on-time and customer satisfaction goals in its permitting process, even after making changes suggested in a 2015 report that found profound problems with local planning and development processes. The audit also found that Development Services still […]

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