Tag Archives: Austin Energy Customer Assistance Program

Austin Energy gradually reforms Customer Assistance Program

For nearly two years, Paul Robbins, a longtime environmental and consumer activist, has been hounding Austin Energy about its operation of the Customer Assistance Program, which is intended to give energy discounts to low-income households. Robbins, who earns groans as…

Energy • By Jack Craver • Aug 24, 2016

Weis memo addresses AE bad-debt questions

Austin Energy’s bad-debt problem is not the result of a policy “that penalizes customers who are a day late or a penny short,” according to a memo to City Council and Mayor Steve Adler from Austin Energy General Manager Larry…

Energy • By Jo Clifton • Jun 10, 2015

Council eases rules on delinquent utility bills

At the urging of advocacy groups and a tenacious City Council Member Kathie Tovo, the Council on Thursday approved an ordinance that gives additional breaks to residential utility customers having trouble paying their bills. Supporters of the ordinance said…

Local Politics • By Bill McCann • Dec 6, 2013

Council split over plan to give delinquent utility ratepayers more time

Council Members Kathie Tovo and Laura Morrison want to give delinquent Austin Energy ratepayers who participate in the utility’s Customer Assistance Program additional leeway in paying their bills. Their proposal met with some resistance from Mayor Lee Leffingwell and utility…