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Tag Archives: Austin Water Utility
Despite water bill debacle, Austin's utility customer service rating remains unharmed
The wounds that last fall’s water bill catastrophe left behind had the potential to open up once again as Austin Energy reviewed its customer service ratings and presented the findings at the July 16 meeting of the Electric Utility Commission. “Didn’t…
City Hall • By Jessi Devenyns • Jul 24, 2018
Commissioners: Water bills should be overseen by Austin Water
Following the water bill fiasco from last fall, Austin Energy and Austin Water teamed up on a working group to uncover the puzzling reasons behind the unusual spikes. Although the group started off with one question, Commissioner Mickey Maia reported…
Water • By Jessi Devenyns • Jul 18, 2018
Despite low water usage from Austinites, Austin Water continues to pay down debt
As it happens every year, Austin Water, the city-owned water and wastewater utility, is currently in the midst of planning its budget for the next fiscal year, which will also reflect an updated financial forecast until the year 2023. Although…
Water • By Jessi Devenyns • May 16, 2018
Talking climate change, national water experts in Austin look for answers
With temperatures creeping toward the triple digits and area rainfall totals falling below historical averages, Austin’s environmental and public planning communities recently got a look at the ways local governments across the country are planning to deal with water management…
Environment • By Chad Swiatecki • May 4, 2018
Purple pipe to save water, Travis County tax dollars
Travis County Commissioner Brigid Shea gathered members of the media at the Heman Marion Sweatt Courthouse on Tuesday afternoon to tout a water conservation program that will save millions of gallons of drinking water per year. Those savings are courtesy…
Water • By Caleb Pritchard • May 2, 2018
Austin Water still repairing shattered trust with water bill smoothing
After months of investigation, Austin Water and Austin Energy have an answer for the unusual spikes that Austinites saw in their water bills last September. Although Austin Water responded and changed its meter-reading contractor after the rash of misreads came…
Water • By Jessi Devenyns • Mar 21, 2018
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Troxclair wants to know how rates compare to other Texas utilities
This year, the average Austinite will spend $2,475 on utility bills to cover the cost of electricity, water and garbage pickup. City Council Member Ellen Troxclair wants to know how that compares to what other people served by other utilities…
Resources • By Jack Craver • Feb 1, 2018
Austin Water pitches rate reductions in 2018
It has been 15 years since the last time Austin Water reduced the rates for the utility. There is a chance, however, that this trend may end in January. On Dec. 13, the assistant director of Austin Water, David Anders,…
Water • By Jessi Devenyns • Dec 19, 2017
Phantom water bill charges remain an unsolved mystery at Austin Water
For several years, water bills have been mysteriously spiking and leaving homeowners clutching their wallets and demanding answers. However, even when the public came en masse to plead that the Electric Utility Commission demand answers from city staff after the…
Water • By Jessi Devenyns • Dec 18, 2017
Council puts off ethics rules vote
City Council postponed a vote on the proposed new ethics ordinance Thursday, raising questions about whether a new request for proposal for handling city biosolids might become the subject of lobbying. That was certainly not Council’s intent, according to Council…
City Hall • By Jo Clifton • Oct 2, 2017
Austin Water will not be raining down new rate increases in 2018
For the first time in 15 years, Austin Water Utility will not be increasing its rates. On Aug. 9, Austin Water presented its $614.8 million Fiscal Year 2017-18 budget proposal to the Water and Wastewater Commission for approval. Joseph Gonzales,…
Water • By Jessi Devenyns • Aug 17, 2017
Costly wastewater expansion gets OK
Only a few commissioners raised questions on various recommendations presented at the Water and Wastewater Commission’s regular meeting May 10. But when it came to the approval of interlocal agreements and costs related to the Brushy Creek Regional Wastewater System…
