The city’s primary website is slated for a comprehensive revamp from a California-based vendor, due in part to staff’s assessment that the work needed to properly improve the site exceeds their resources and abilities. An item on next week’s City Council agenda would allocate $5.5 million for a six-year contract with TW Lrw Holdings, LLC, […]
Communications and Public Information
This city department provides information to the media, engages with stakeholders in the community, and promotes city projects and initiatives.
Posted inCity Hall
Audit finds police department backlog of 20,000 public information requests
The Austin Police Department recently had a backlog of more than 20,000 public information requests, causing some requests to wait for more than a year to receive a response, according to a recent city audit. That audit also found APD has far less public information staff to handle requests than the rest of the city […]
Posted inMonitor News & Media, Videos
Video: City Hall public information requests rely on the honor system
Monitor publisher Mike Kanin talks with KXAN’s Sally Hernandez about Sunny Sone’s coverage of how the City of Austin Processes public information requests.
Posted inCity Hall
Public information requests rely on the honor system at City Hall
The city of Austin handles public information requests on the honor system – without oversight to ensure those who are inquiring receive all the information they request. An investigation into how the honor system works found that public information requests to City Council offices and departments under the city manager are handled differently and that there […]