Posted inEnergy

Utility fixing Customer Assistance Program

Last week, after City Council adopted the Fiscal Year 2017-18 budget, longtime Austin environmental advocate and Austin Energy critic Paul Robbins had something to celebrate. Robbins had been asking Council to reform Austin Energy’s Customer Assistance Program since 2014 and the new budget includes direction to do just that. Starting in 2014, Robbins collected data […]

Posted inEnergy

Some AE panelists reject all manager finalists

Three of eight members of an informal citizen advisory group that was created by Mayor Steve Adler and City Council members Leslie Pool and Sheri Gallo to weigh in on finalists for the Austin Energy general manager job have indicated that they would choose Jacqueline Sargent of the Platte River Power Authority in Fort Collins, […]

Posted inEnergy

Austin Energy to tighten up collections

City Council on Tuesday put its stamp of approval on a compromise between Austin Energy staff and advocates for low-income customers that both sides hope will help reduce the amount of bad debt owed to the utility. Austin Energy places the blame for the bad debt on lenient collection policies, specifically a previous Council’s directive […]

Posted inLocal Politics, Resources

AE low-income program comes at a high cost

Though there is a push to increase some parts of Austin Energy’s low-income weatherization program, there is at least one part of that program that no one was clamoring to save at Wednesday’s budget session. Activist Paul Robbins started the conversation about revamping Austin’s low-income weatherization program in the next year, and provided City Council […]

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