City publishes full Zucker Report

The city has published the full Zucker Report, which will guide the improvement of processes for development review and permitting. The city hired Zucker Systems, an organizational consultancy specializing in planning processes for cities, in August 2014 to conduct an independent analysis of the Planning and Development Review Department’s functions. Officials say the goal was to get actionable recommendations to improve process efficiency, customer satisfaction and delivery of accurate and timely services. Recommendations in the report were based on discussions with customers and stakeholders as well as employees and city boards and commissions members. A draft report was published earlier this year. The final analysis and report can be viewed here.