Water main repairs may cause service disruption in Southwest Austin

Starting this Friday, June 7, Austin Water customers in the southwest parts of the city are advised to limit consumption to only essential water use during repairs to a major water line. This includes refraining from outdoor watering, power washing and washing cars; turning off irrigation systems; and postponing washing clothes and dishes. A leaking 48-inch water line must be temporarily taken out of service, which may cause low water pressure and service disruptions. While customers may not experience any impacts, Austin Water is notifying the community out of an abundance of caution so that customers can have water for essential uses on hand, should a service disruption occur. The repair is estimated to last up to 12 hours but may exceed this time frame, depending on field conditions. Austin Water will offer free cases of bottled water at a location convenient to customers in the affected area beginning at 7 a.m. Friday. Customer notifications about specific water pickup locations will go out later this week. Austin Water also urges customers to store water for essential uses, 1 gallon per person per day, by no later than Thursday, June 6, by filling containers in advance of repair work. Customers can refer to the affected area map or interactive map at austinwater.org to determine if their address is in the affected area and for detailed location-specific information during the repair. If you have service concerns or questions, contact Austin Water’s 24/7 Customer Service Contact Center at 512-972-1000 and select option 1 for immediate assistance.